Terms and Conditions

Welcome to Dina's Cookies & Biscuits. By browsing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing an order.

• This website is operated by Dina's Cookies & Biscuits (“we”, “our”, “us”).
   
• These Terms & Conditions, together with our Privacy Policy and Returns & Refund Policy, govern your use of this site and your purchase of our products.
   
• We may update these terms from time to time. By continuing to use our website, you accept the updated terms.
   

• Our products are freshly made, small-batch consumables. As such, availability may vary.
   
• We take care to ensure our product descriptions, images, and pricing are accurate. However, minor variations may occur.
   
• Allergen information is provided to the best of our knowledge. It is the customer’s responsibility to check ingredients before purchase.
   

• Orders are confirmed once payment has been received in full.
   
• Prices are listed in AUD and include GST (if applicable).
   
• We reserve the right to cancel or refuse an order if:
   
  • The product is unavailable,
     
  • Payment is not successfully processed, or
     
  • There is an error in pricing or description.
     

• We aim to dispatch all orders within the timeframes stated on our website.
   
• Delivery times are estimates only and may vary due to courier delays or circumstances beyond our control.
   
• Risk in the goods passes to you upon delivery to the address provided.
   

• As our products are perishable, we cannot accept returns for change of mind.
   
• If your order arrives faulty, damaged, or not as described, you are entitled to a replacement or refund in line with the Australian Consumer Law.
   
• Please refer to our Returns & Refund Policy for details.
   

• All content on this website (text, images, branding, design) is the property of Dina's Cookies & Biscuits and may not be reproduced without permission.
   

• To the extent permitted by law, we are not liable for any loss, damage, or injury arising from the use or consumption of our products, except as required under the Australian Consumer Law.
   

• These Terms & Conditions are governed by the laws of Australia, and any disputes will be subject to the jurisdiction of the courts of Victoria.
   

Our Promise: We are committed to delivering exceptional products and service. If you have any concerns, please contact us — we’ll always do our best to help.